About application for trial sample
| Sample price is JPY 150, and No delivery charge. |
Delivery areas
| Please read here. |
Delivery
| ■General Information of the Delivery | The goods is to be sent through International mail. |
| ■Delivery charge | 0 JPY |
| ■Number of Delivery Days | Delivery takes aruond 2-3 weeks from the date of application. |
Payment restriction
| ■Payment restriction | As payment option, we can accept VISA, Master Card and Alipay ( only the region of mainland China ). Only single payment available. Please be informed that only the credit card holder with his/her name can make a purchase.    |
| ■Conversion rate | We will claim the amount of goods and fee in Japanese Yen to the credit card company. Concerning the market conversion rate within the day, please inquire to the credit card company or Alipay in China. |
Customs duty
| Any other expenses than product and freight charges, such as customs duty,
etc, may be caused, depending on delivery areas. In such a case,
please note that you will pay directly to concerned authorities by yourselves. please check with your local customs service. |
Returning goods / Exchange
| Please note that the change of the goods, the cancellation and the returns after the order due to the customer's convenience cannot be received or accepted. Although we have taken all possible measures to protect the quality of goods, for packing and dispatch.However, if there is any point you think we should be aware of,please inform us by specifying the nature of defects and other product complaints within 10 days upon arrival of the goods. |
Change of registration contents
| If your account information has changed since your last application, please change at the time you place next application. In this case, your order will be deliverd to your updated account information. |
Inquiry
| The inquiry concerning BROOK'S coffee Global Market is accepted only English or Japanese by e-mail. Thank you for your understanding. E-mail hk-support@brooks.co.jp |