Archive for the ‘ JAPANESE FOOD ITEMS ’ Category

Order Confirmation for Japanese food items

・After you place your order, you will automatically receive an order confirmation email.
・When you place multiple orders, you will receive a confirmation email for each box shipped and for each place of shipment.

SHIPPING INFORMATION

●Place of shipment
・The place of shipment will differ by items. Please check the place from which each of your items will be shipped
・All of the places of shipment are BROOK’S group companies.

●List of places of shipment
KOSYUEN Ota Market (Ota-ward, Tokyo Metropolitan Central Wholesale Market)
KOSYUEN Tsukiji Market (Chuo-ward, Tokyo Metropolitan Central Wholesale Market)
KOSYUEN Kawasaki Hokubu Market (Kanagawa prefecture, Kawasaki Central Wholesale Market)
BROOK’S Nakai Distribution Center (Kanagawa prefecture, Ashigara-kami-gun)

●Ordering multiple items

・Items from the ‘Japanese food items’ category can be shipped together in one delivery.

 However, your orders may be divided in multiple shipments in the following case:
・When shipped from different places
・When orders include items other than Japanese food items, and are shipped from
   the Nakai Distribution Center
・When orders exceed the capacity of one box in terms of size and weight.
・When items are not eligible for combined delivery.

The number of boxes will be displayed on the screen while you shop.

Please confirm the method of shipping when placing your order.
For details of our shipping methods, please see:
URL:https://www.brookscafe.com/info/?p=54&lang=en

Please note that some of your items may require additional delivery time depending on the place of shipment or our stock status. In case we are out of stock, we will notify you in advance.

●Shipping confirmation email
 After your order has been shipped out, you will receive a shipping confirmation email containing your tracking number for each box shipped from each place of shipment.

Payment

Payment must be made in one lump sum regardless of the number of your items.
Please click here to see details on payment methods.

Returns and exchanges

In case your order was delivered in damage or defect, please contact our customer support regardless of the place of shipment.
Please click here here for further information.

About our items

・We are mainly handling Japanese food items used in Japanese cooking.
・Other than BROOK’S and KOSYUEN, we also offer items from other Japanese manufacturers.