Shipping methods

●Express (EMS)
※Delivery days: approx. 4-10 days after shipping.
※Tracking service is available.

●ePacket
※Delivery days: approx. 6-12 days after shipping.
※Tracking service is available.

●Air w/track (Air with tracking service)
※Delivery days: approx. 6-12 days after shipping.
※Tracking service is available.

●Economy Air
※Delivery days: approx. 7-21 days after shipping.
※Tracking service is available in limited areas.

●Air no tracking
※Delivery days: approx. 10-21 days after shipping.
※Tracking service is not available. Handled similarly as letters and postcards.

●Parcel post
※Delivery days: approx. 7-15 days after shipping.
※Tracking service is available in limited areas.

You can track your order by entering the tracking number provided to you in the shipping confirmation mail.
URL: https://www.post.japanpost.jp/int/ems/country/index_en.html

NOTICE:
* You will receive a shipping confirmation mail at your registered e-mail address once we have shipped your order out. Please contact customer support if you have not received it.
* The delivery dates are estimations. These dates may vary depending on the handling of the product during delivery. Please contact us after the delivery has exceeded the date range mentioned above.

BROOK’S Customer Support
Japanese, English, Korean: hk-support@brooks.co.jp
Chinese: cn-support@brooks.co.jp

Delivery areas

Asia:
◎Brunei, China, Hong Kong, ◎India, Indonesia, Korea, Macao, Malaysia, ◎Philippines, Singapore, Thailand, Vietnam

Oceania:
◎Australia, Fiji, New Caledonia, New Zealand, Papua New Guinea, ◎Solomon Islands

The Middle East:
Jordan, Saudi Arabia, UAE

North America:
Canada

Europe:
Denmark, Germany, France, Italy, Sweden, United Kingdom, Ireland, Estonia, Austria, Holland, Cyprus, Greece, Croatia, Spain, Slovakia, Slovenia, Czech Republic, Hungary, Finland, Bulgaria, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Romania, Luxembourg, Switzerland

*The 5 countries with the “◎” mark has restrictions for EMS delivery. To deliver to these areas, please refer to the local delivery information.

https://www.post.japanpost.jp/int/ems/country/index_en.html

Freight charge

Delivery fee depends on the ordered item, delivery method, and delivery area.
For more details, please check each item’s detailed description.

Handling of goods during recipient’s absence

Please contact your local post office.
Note that in the case the ordered item has been returned to us after exceeding the storage period at your local post office, we will not refund the payment made for that particular item.