Please note that after an order has been placed, we do not accept any changes, cancellation, return or repayment requests for the sole reason of the user’s own convenience.
Defective products
Once you have received the order, please check its condition and the statement of delivery.
Although we have taken all possible measures and checked the quality of our products, in case of any defect or damage during the delivery, please inform the customer support by email within 10 days after the arrival of the product.
BROOK’S Customer Support
Japanese, English, Korean: hk-support@brooks.co.jp
Chinese: cn-support@brooks.co.jp