Order Confirmation for Japanese food items

・After you place your order, you will automatically receive an order confirmation email.
・When you place multiple orders, you will receive a confirmation email for each box shipped and for each place of shipment.

SHIPPING INFORMATION

●Place of shipment
・The place of shipment will differ by items. Please check the place from which each of your items will be shipped
・All of the places of shipment are BROOK’S group companies.

●List of places of shipment
KOSYUEN Ota Market (Ota-ward, Tokyo Metropolitan Central Wholesale Market)
KOSYUEN Tsukiji Market (Chuo-ward, Tokyo Metropolitan Central Wholesale Market)
KOSYUEN Kawasaki Hokubu Market (Kanagawa prefecture, Kawasaki Central Wholesale Market)
BROOK’S Nakai Distribution Center (Kanagawa prefecture, Ashigara-kami-gun)

●Ordering multiple items

・Items from the ‘Japanese food items’ category can be shipped together in one delivery.

 However, your orders may be divided in multiple shipments in the following case:
・When shipped from different places
・When orders include items other than Japanese food items, and are shipped from
   the Nakai Distribution Center
・When orders exceed the capacity of one box in terms of size and weight.
・When items are not eligible for combined delivery.

The number of boxes will be displayed on the screen while you shop.

Please confirm the method of shipping when placing your order.
For details of our shipping methods, please see:
URL:https://www.brookscafe.com/info/?p=54&lang=en

Please note that some of your items may require additional delivery time depending on the place of shipment or our stock status. In case we are out of stock, we will notify you in advance.

●Shipping confirmation email
 After your order has been shipped out, you will receive a shipping confirmation email containing your tracking number for each box shipped from each place of shipment.

Payment

Payment must be made in one lump sum regardless of the number of your items.
Please click here to see details on payment methods.

Returns and exchanges

In case your order was delivered in damage or defect, please contact our customer support regardless of the place of shipment.
Please click here here for further information.

About our items

・We are mainly handling Japanese food items used in Japanese cooking.
・Other than BROOK’S and KOSYUEN, we also offer items from other Japanese manufacturers.

Announcement of Price Revision

This notice is to advise you of our price revision from February 1, 2015.
Amid the sharply rising price for coffee beans worldwide, we have sought to absorb costs in order to maintain the quality and price of our products.
However, due to the recent sharp depreciation of the yen, and the soaring purchase price of materials, the situation is such that we are no longer able to entirely absorb the rising costs. Therefore, we will have to revise the prices of our products.
We will continue our effort to provide high-quality, safe and secure products for our customers.
We respectfully ask for your understanding.

The prices after February 1st, 2015 are as follows.

Name of product Quantity Current price New price
Drip Bag Coffee 
Special Value Set 78 ¥3,980 ¥4,600
New Special Value Set + DRIPRESSO Italian Roast 25pcs 103 ¥4,980 ¥5,800
Special Value Set+Cantafé Japanesque 98 ¥4,980 ¥5,800
Special Value Set+Cantafé Sesame 98 ¥4,980 ¥5,800
Special Value Set + Uji Sencha with Matcha 108 ¥4,980 ¥5,800
Brook’s Coffee Selection 135 ¥4,800 ¥5,900
BROOK’S Premium Assort Box 30 ¥7,500 Will remain unchanged.
Drip Bag Coffee Starter Pack 7 ¥600 Will remain unchanged.
BROOK’S Coffee Petit Gift Box 20 ¥1,260 End of sale as ofJan.31
BROOK’S Coffee Petit Gift Box×3 60 ¥3,780 End of sale as ofJan.31
BROOK’S Coffee Special Gift Box 24 ¥3,900 End of sale as ofJan.31
European Blend Coffee 50pcs 50 ¥1,800 ¥2,250
European Blend Coffee 100pcs 100 ¥3,600 ¥3,750
European Blend 200pcs+Coffee Mania Dark Roast 25pcs 200 ¥7,200 ¥7,500
Brazil 100% Coffee 50pcs 50 ¥1,800 ¥2,250
Brazil 100% Coffee 100pcs 100 ¥3,600 ¥3,750
Colombia 100% Coffee 50pcs 50 ¥1,800 ¥2,250
Colombia 100% Coffee 100pcs 100 ¥3,600 ¥3,750
Mocha 100% Coffee 50pcs 50 ¥1,800 ¥2,250
Mocha 100% Coffee 100pcs 100 ¥3,600 ¥3,750
Mocha Blend Coffee 50pcs 50 ¥1,320 ¥1,500
Mocha Blend Coffee 100pcs 100 ¥2,640 Will remain unchanged.
Royal Blend Coffee 50pcs 50 ¥2,100 ¥2,625
Royal Blend Coffee 100pcs 100 ¥4,200 ¥4,375
Guatemala 100% Coffee 50pcs 50 ¥2,100 ¥2,625
Guatemala 100% Coffee 100pcs 100 ¥4,200 ¥4,375
Kilimanjaro 100% Coffee 50pcs 50 ¥2,100 ¥2,625
Kilimanjaro 100% Coffee 100pcs 100 ¥4,200 ¥4,375
Bali 100% Coffee 50pcs 50 ¥2,400 ¥3,000
Bali 100% Coffee 100pcs 100 ¥4,800 ¥5,000
Decaffeinated Coffee 50pcs 50 ¥2,400 ¥3,000
Decaffeinated Coffee 100pcs 100 ¥4,800 ¥5,000
Hazelnut Cream Flavoured Coffee 50pcs 50 ¥2,400 ¥3,000
Hazelnut Cream Flavoured Coffee 100pcs 100 ¥4,800 ¥5,000
Caramel Flavoured Coffee 50pcs 50 ¥2,400 ¥3,000
Caramel Flavoured Coffee 100pcs 100 ¥4,800 ¥5,000
French Vanilla Coffee 50pcs 50 ¥2,400 ¥3,000
French Vanilla Coffee 100pcs 100 ¥4,800 ¥5,000
Coffee Mania Dark Roast 50pcs 50 ¥2,784 ¥3,480
Coffee Mania Dark Roast 100pcs 100 ¥5,568 ¥5,800
Hawaii Kona Blend Coffee 50pcs 50 ¥4,800 ¥6,000
Hawaii Kona Blend Coffee 100pcs 100 ¥9,600 ¥10,000
DRIPRESSO Italian Roast 50pcs 50 ¥3,000 ¥3,750
DRIPRESSO Italian Roast 100pcs 100 ¥6,000 ¥6,250
DRIPRESSO Decaf 50 50 ¥3,000 ¥3,750
DRIPRESSO Decaf 100 100 ¥6,000 ¥6,250
Blue Mountain Blend Coffee 50pcs 50 ¥6,600 Will remain unchanged.
Blue Mountain Blend Coffee 100pcs 100 ¥11,000 Will remain unchanged.
BROOK’S Blue Mountain No.1 Box 30 ¥9,700 Will remain unchanged.
Ground Coffee
Single-origin 5 Assort Set (Whole-bean) 5 ¥1,200 ¥1,800
Single-origin 5 Assort Set (Ground) 5 ¥1,200 ¥1,800
Single-origin 5×2 Assort Set (Whole-bean) 10 ¥2,400 ¥3,000
Single-origin 5×2 Assort Set (Ground) 10 ¥2,400 ¥3,000
Special 3 Blend Assort Set (Whole-bean) 3 ¥2,120 ¥2,628
Special 3 Blend Assort Set (Ground) 3 ¥2,120 ¥2,628

※Shipping fee is not included in the price.
※The price of the Trial Sample will remain unchanged.
※The prices of Cantafe/Japanese Tea/Japanese Food/Body Care products will remain unchanged.

About import regulations and prohibitions

Please note that prohibited and restricted items vary depending on the country.
For further details about the items prohibited and restricted in your country, please refer to the website of the customs office or make inquiry.
Please take note that if the item you have ordered is confiscated by customs office we will not refund you.

The carrier for our products is Japan post and their affiliating national postal companies in each country.
Note that there are also restrictions on postal service according to destination country.  Detail are provided below for your reference.

Japan Post:http://www.post.japanpost.jp/int/use/restriction/index_en.html

About BROOK’S coffee Global Market

BROOK’S coffee Global Market(BROOK’S) is a Japanese coffee mail order company.
This website is created to deliver BROOK’S coffee to people in Asia, Oceania and the Middle East. Please enjoy our genuine “high-quality” “low-price” coffees.

How to place an order

We take orders via the ordering form of our website.
Please note that we do not take orders via e-mail, Fax or phone calls.

1)    Choose an item from our list, then make a purchase by clicking the “Add to Cart” button.

2)    Double check the items in your cart, then click “Proceed to checkout”.

3)    Log in with your password. (First time customers should register with us before purchasing.)

4)    Check the item list and your registered information, then input your credit card information and click “Next”.

5)    Make sure all information is correct, then click “Order”.

6)    A screen will appear announcing your order has been completed.

After you place your order, an order confirmation email will be sent to your registered email address.

If you’re delivering items to China (if you have selected “China” as your country), you may also pay via Alipay. After clicking “Order” at step 5, complete your payment via Alipay’s payment page. After you have finished the payment procedure with Alipay, your order will be placed.

Purchasing multiple items

Multiple items can be purchased in a single order. If you want to purchase multiple items, please make sure to check that they are in your cart before the payment. Please note that even if multiple items are ordered in a single order, each item will be delivered separately.