Privacy policy

BROOK’S Privacy Policy
BROOK’S Co., Ltd. (henceforth “BROOK’S”, “we” or “us”) recognizes the importance of user’s personal information and strictly protects and manages them.
In order to secure user’s privacy on our website, we established the following privacy policy, and we pay a high attention to handle user’s personal information.
Please note that the following privacy policy is only for BROOK’S coffee Global Market.
Users are deemed to have agreed to this Privacy Policy upon using BOOK’S service.

Ⅰ Handling of personal information

Article 1 Acquisition of personal information
BROOK’S explicitly indicates its purpose of use of personal information and once obtained the consent of the user, acquires the information legally and impartially. In the case it is necessary to handle personal data for a scope from the described purpose, we will contact (notify) the user to obtain its consent.

Article 2 Purpose of use
BROOK’S will use users’ personal information for the following purposes.
1) Delivery of goods, gifts, samples etc.
2) Contact or confirm about orders, payments, other services.
3) Contact the user about products, services, campaigns, events etc.
4) Contact the user concerning questionnaires, monitorings, etc.
5) Provide services the user applied for.
6) Respond to inquiries.
7) Identify the user, a family, or an introduced person, etc.
8) Improve and develop a product or service.
9) As stated at the time of acquiring personal information.
10) Implement countermeasures based on the decree of laws and ordinances/ guidance etc. of administrative authorities.

Article 3 About third party provision
BROOK’S uses the personal information only within the scope of the consent of users, and we will not provide it to third parties.
However, we may disclose it in any of the following cases.
1) When there is a request from public institutions such as the court and the police, or when there is a special regulation in the law.
2) To identify a person who may disadvantage or interfere in BROOK’S business, or to contact said person.
3) When BROOK’s judges it is necessary to protect one’s/ a life, body or property, and we are unable to obtain users consent.
4) When providing necessary information to BROOK’S subcontractors in order to fulfill customer’s request.
5) When disclosing or providing statistical data (that is not able to identified users).

Article 4 Guidelines on outsourcings
BROOK’S may entrust the handling of personal information to a third party to achieve its purpose of use. We will conduct necessary and appropriate supervision to third parties through contracts.

Article 5 Shared use
BROOK’S may jointly use personal information with our affiliated company to achieve the purpose of use. In this case, we will take a full responsibility for handling of personal information.
Affiliated company: Gnzo Inc., Koki Co., Ltd., KOSYUEN Co., Ltd., BROOK’S Holdings Co., Ltd.

Article 6 Disclosure and deletion of personal information
If there is a request for disclosure or deletion of personal information from the user, we will deal promptly to identify him/herself. Please contact our customer support for details.

Article 7 Customer’s choice
The provision of personal information to BROOK’S is made by user’s will. In the case the user does not provide its personal information, the user will not be able to receive various services provided by BROOK’S or it may occur a malfunction of the system or we could fail in delivering information to the user. Furthermore, user may change the contact information or choose to receive or not the newsletter at any time with the method specified by BROOK’S.

Article 8 Management of personal information
1. BROOK’S takes necessary and appropriate security control measures to protect entrusted personal information from unauthorized access, leakage, modification, loss, destruction, etc.
2. Establish the retention period of personal information according to the purpose of use and the discard of them with an appropriate method when it is achieved the purpose of use.

Article 9 Collection of personal information by internet-specific technology
BROOK’S may use cookies, web beacons and other similar technologies to analyze the usage of the website or provide more customized services to individual users.
In addition to being used for statistical analysis as anonymous information, cookies and web beacons may be associated with information that identifies customers in order to provide more customized services for membership-based services.
In the future, there is also a possibility of using other Internet-specific technologies.

Article 10 About revision of privacy policy
BROOK’S will review and improve the measures in each of the above sections when necessary. In addition, we may revise a part of our privacy policy.

Ⅱ Handling of personal information of EEA residents
Besides ChapterⅠ, ChapterⅡ also shall be applied to the handling of personal information of people residing in the European Economic Area (henceforth referred to as “EEA”) based on the General Data Protection Regulation (GDPR). In the event that any provisions of this chapter contradict those of ChapterⅠ, the provisions of this chapter shall prevail.

Article 1 Use of minors
A guardian’s consent must be obtained by people under the age of 16 that want to use our service. Upon obtaining the minor’s approval, the guardian should consent to this privacy policy and register to our service.

Article 2 Transfers outside EEA
BROOK’S may provide user’s personal data to BROOK’S associated companies or third parties, such as its affiliates and outside contractors, etc. located outside the EEA (including Japan and other countries; the same meaning shall apply henceforth) to implement the purposes of use specified above. In this case, BROOK’S will take appropriate actions based on laws and regulations to third parties. With the user’s consent to this privacy policy he/she accepts the following:

(1) In the case the third party is located in a country outside of the EEA and such country does not have the same data protection laws as the EEA, many of the rights provided in the EEA to the user will not necessarily be provided.
(2) The user’s personal data may be provided for the purposes specified above to the BROOK’S associated companies and its affiliates or third parties outside the EEA.

Article 3 Request for withdrawal
Personal information will be deleted or suspended in accordance with the user’s request, wherever possible and appropriate, after due review of the request.
However, please note that such requests may prevent users from being provided with services that they had utilize, or may impede the provision of services in accordance with their wishes.

Article 4 Lodging a complaint with an authority
Users have the right to lodge a complaint on the processing of their personal data with the data protection authority having jurisdiction over their residence.

We will respond to inquiries about this privacy policy by e-mail.

BROOK’S Customer Support
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