Import regulations and prohibitions

Please note that prohibited and restricted items vary depending on the country.
For further details about the items prohibited and restricted in your country, please refer to the website of the customs office or make an inquiry.
Please take note that if the item you have ordered is confiscated by customs office we will not refund you.

The carrier for our products is Japan post and their affiliating national postal companies in each country.
Note that there are also restrictions on postal service according to destination country. Details are provided below for your reference.

Japan Post: http://www.post.japanpost.jp/int/use/restriction/index_en.html

【Import restrictions examples】
●Saudi Arabia
Soy beans or any items made from soy are subjected to import restrictions, hence the following items and sets which include the following, may not be imported.

■1 item from Cantafé Series
①Soy Cafe

●Australia
Certain dairy products are subjected to import restrictions, hence the following items and sets which include the following, may not be imported.

■6 items from the Cantafé Series
①Matcha Cappuccino
②Coffee Cappuccino
③Black Tea Latte
④Cocoa Latte
⑤Japanesque
⑥Gold Sesame Cappuccino