Shipping methods

●Express (EMS)
※Delivery days: approx. 4-10 days after shipping.
※Tracking service is available.

●ePacket
※Delivery days: approx. 6-12 days after shipping.
※Tracking service is available.

●Air no tracking
※Delivery days: approx. 10-21 days after shipping.
※Tracking service is not available. Handled similarly as letters and postcards.

You can track your order by entering the tracking number provided to you in the shipping confirmation mail.
URL: https://www.post.japanpost.jp/int/ems/country/index_en.html

NOTICE:
* You will receive a shipping confirmation mail at your registered e-mail address once we have shipped your order out. Please contact customer support if you have not received it.
* The delivery dates are estimations. These dates may vary depending on the handling of the product during delivery. Please contact us after the delivery has exceeded the date range mentioned above.

BROOK’S Customer Support
Japanese, English, Korean: hk-support@brooks.co.jp
Chinese: cn-support@brooks.co.jp